Patient Resources
Compliance Access
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React Health Luna 2
The Luna2 requires connection via the React Health app on your phone or external modem.
1. Plug in the external modem that came with your setup package.
OR…
1. Download the React Health Plus app on the App Store or Google Play
2. While in stand-by mode, briefly press the Alarm Silence button to the left of the control dial
3. Select the iCode QR+ option
4. Open the React Health Plus app and select the iCode QR+ option
5. Center the QR Code within the searching square on your phone’s screen.
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Zopec Medical Apex XT
The Apex XT AutoCPAP does not have remote access capabilities for compliance reporting.
1. Mail the SD Card and a page including your name / return address to:
OWN SLEEP MEDICINE
8301 State Line Road, Suite 208
Kansas City, MO 64114*We suggest mailing this with a tracking number.
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Respironics DreamStation2
You have already been connected at the time of setup with remote access capabilities for compliance reporting.
1. Check with our office to ensure the connection is still active.
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ResPlus OxyGo
The OxyGo requires connection to a WiFi network to access your data remotely.
1. Turn on the device.
2. Select the System icon using the control dial
3. Select the WiFi Settings
4. Identify and select your WiFi network
5. Enter the password for your WiFi network
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React Health G3
The Luna2 requires connection via the React Health app on your phone.
1. Download the React Health Plus app on the App Store or Google Play
2. While in stand-by mode, briefly press the Alarm Silence button to the left of the control dial
3. Select the iCode QR+ option
4. Open the React Health Plus app and select the iCode QR+ option
5. Center the QR Code within the searching square on your phone’s screen.
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Resvent iBreeze
The iBreeze requires you to send us an R-Code to access your data remotely.
1. Turn on the device.
2. Navigate to the INFO page on the device’s screen
3. Click on the date displayed
4. Select the applicable Date Rate needed
5. Text a photo of the R-Code in yellow at the bottom of the screen to 816-775-1069 along with the patient’s name and date of birth.
6. Failure to include the patient name and date of birth will result in delay.
Frequently Asked Questions
PRESSURES
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Pressures are already set for you, go ahead and start using it.
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No, It is set for the lowest possible pressure while still being effective, you must schedule a Sleep Coach appointment if you are experiencing issues.
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The machine is set to keep you at the lowest possible pressure while maintaining effective. Re-evaluation should be done every 3-5 years, sooner if you become symptomatic.
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Yes, it just slows the pressure increase while you are falling asleep. The ramp time should meet or exceed the time it takes you to fall asleep.
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No, but you must turn off the humidifier if you choose not to use water.
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Yes, this is based on your comfort.
CLEANING
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A mild cleaning wipe can be used to clean the outside and where the tubing meets the machine. Keep the filter clean and up-to-date. There is NO interior cleaning of the unit. Only fresh filtered air travels through the device.
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No, hot soapy water is recommended. You can use the same stuff you use to wash your dishes. Do not put anything in the dishwasher.
MASKS
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Read instructions included in the mask pack to make sure you're wearing it properly. All text and branding should be right side up. If the issues persist, you must schedule a Sleep Coach appointment.
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If the “leak” is from the tiny holes on the mask, those are exhalation ports so we can exhale our carbon dioxide. If it is leaking around the "fit point" (nose / where mask touches skin) you must schedule a Sleep Coach appointment.
GENERAL
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If you are less symptomatic than before, then you know it is working well. If you would like to go over compliance and review progress, you may schedule a Sleep Coach appointment.
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It can take up to 90 days of consecutive / regular use to see the full benefits of treatment. If you are beyond 45 days after starting regular use and you are not seeing any benefits, it is recommended to schedule a Sleep Coach appointment.
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Check all instructions, power cord, power pack, push power button. If that still does not work you will need to schedule a Sleep Coach appointment.
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Yes, but you must empty the water chamber before moving the device. Water damage and any related issues void the manufacturer’s warranties.
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Yes, It will help break up that congestion. When actively ill, wash all supplies daily until past illness.
Warranty Information
If your device begins to malfunction, make unusual or harsh sounds, shows system error codes, has broken, you will need to contact the manufacturer directly to review your warranty options. Contact information is below.
Own Sleep does not provide repair services on issues covered under a manufacturer’s limited warranty.
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IMPORTANT NOTES:
Each manufacturer’s limited warranty is valid for two (2) years after setup. If you received your device more than two (2) years ago, the manufacturer will not process a warranty replacement or free repair.
Certain actions and events void the manufacturer’s limited warranty, including but not limited to the below. If any of these have occurred, the manufacturer will likely not process a warranty replacement or free repair.
Water damage or malfunctions caused by water exposure outside the humidifier chamber.
Damage caused by dropping or mishandling device.
Evidence that the patient has opened the enclosed mechanical compartment(s) and/or made physical alterations to the device internally or externally.
Use of an internal cleaning machine (example: SoClean).
Never attempt to open the enclosure of the device. Repairs and maintenance must be performed by the manufacturer.
WHEN TO CONTACT OWN SLEEP:
The below are issues that are not warranty or manufacturer issues that our team may assist with:
Mask Fitting
Pressure Adjustments
Acclimation Techniques